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Refunds and Returns Policy
Effective Date: June 26, 2024
At K&K Enterprise, we strive to ensure that our customers are satisfied with their purchases from MarathonMileShoes.com. If for any reason you are not completely satisfied with your purchase, our Refunds and Returns Policy outlines the conditions, process, and timeframes for returns and refunds.
1. Return Conditions
1.1 Eligibility: To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. Returns must be initiated within 30 days of the delivery date.
1.2 Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Final sale items
- Products purchased during promotional events with specific return terms
2. Initiating a Return
2.1 Contact Us: To initiate a return, please contact our customer support team at contact@marathonmiles.com with your order number and reason for return.
2.2 Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and detailed instructions on how to return the product.
3. Return Process
3.1 Packaging: Securely pack the product in its original packaging, including all tags, accessories, and documentation.
3.2 Shipping: Ship the product to the following address:
K&K Enterprise
P.O Box Number 21, Andheri West Post Office
Mumbai 400068, India
Please include the RAN on the package. Customers are responsible for the return shipping costs unless the return is due to a defective product or an error on our part.
4. Refunds
4.1 Processing Time: Once we receive your returned product and verify its condition, we will process your refund within 14 business days.
4.2 Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
4.3 Deductions: Original shipping and handling charges are non-refundable. If the return is due to a defective product or our error, we will also refund the return shipping costs.
5. Exchanges
5.1 Exchange Policy: We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.
6. Damaged or Defective Products
6.1 Inspection: Please inspect your order upon receipt. If you receive a damaged or defective product, contact us immediately at contact@marathonmiles.com with your order number and a description of the issue.
6.2 Resolution: We will work with you to resolve the issue by either providing a replacement or issuing a refund.
7. Contact Information
If you have any questions or need further assistance regarding our Refunds and Returns Policy, please contact our customer support team:
Email: contact@marathonmiles.com
Address: K&K Enterprise, P.O Box Number 21, Andheri West Post Office, Mumbai 400068, India
We are committed to ensuring a smooth and fair return process for our customers. Thank you for shopping with MarathonMileShoes.com.
8. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the effective date. Your continued use of the Site after any such changes constitutes your acceptance of the new policy.
Thank you for choosing MarathonMileShoes.com. We appreciate your business and are here to help with any questions or concerns you may have.